No matter how effective a course may be, everyone needs to refresh their skills now and then. An easy-to-use follow-up program is available to maximize the results of your training investment.
Follow-Up Training Modules Reinforce Your Service Focus
Like our customized coursework, the 24-module follow-up program is interactive, action-oriented and has a built-in measurement process. It is designed to be presented by supervisors of individual departments or work units. Each short exercise or module can be used at staff meetings or when work schedules permit. Stand-alone modules address your organization's customer service concepts, skills and objectives.
Some training modules include real-life, troubleshooting situations so employees can practice their skills. Modules can also be developed to address your most critical service challenges. Each follow-up exercise is targeted, short and easy to deliver. All include these components:
The objective, time and materials required to
successfully conduct the session
Instructions to facilitate the activity and
initiate discussion
Tools to help motivate application of the skills on
the job
As a part of the follow-up program, supervisors are trained to conduct the exercises and given tips for facilitating discussions and creating action plans. Supervisors will have an opportunity to conduct exercises with each other to practice and refine their skills.
Ongoing Support Keeps Your Efforts On Target
After your customer service training program is in place, Kaplan Professional Schools will continue to support your customer service efforts. We'll work with you to update programs, develop new courses and deliver refresher management and employee training to keep your program on the leading edge of customer service.
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