We have been helping professionals across the country hone their business skills since 1979. Our cutting-edge customer service training programs have been well-received by a wide range of industries, including health care, hospitality, entertainment, insurance, manufacturing, education and real estate. Our focus on customer service training includes conducting needs analysis, consultation, design and development of training programs, facilitation/platform presentation, train-the-trainer follow-up programs, and management training.

In addition to customer service training, we also provide a variety of technical training and continuing education courses in the areas of real estate, insurance, securities, and computer applications. The company employs 25 full-time people and maintains relationships with approximately 100 contract instructors. Our company maintains four permanent training centers in the Minneapolis/St. Paul metro area. We also conduct programs at customer sites throughout the country.

We serve hundreds of small and medium-sized organizations, as well as a variety of corporate clients such as Mayo Medical Laboratories, Northwest Airlines, West Group, Edina Realty, Lutheran Brotherhood and Medtronic; public sector clients such as City of St. Paul, University of Minnesota, Ramsey County and Metropolitan Airports Commission; health care clients such as Aspen Medical Group, Mountain Plains Health Consortium and HealthEast and call center clients like TechConex and The Connection.

We believe that in order to thrive in today's marketplace, every organization must provide the best service possible to its customers. Our mission is to empower organizations and their employees to attain and maintain such a focus. We are committed to giving every training program a "tailored fit" to the organization. Through our tailoring process, we successfully integrate your organization's needs and objectives with proven customer service principles and techniques. The result is a solid training program that employees can take back to the job and apply in their work with their customers. We view ourselves as your partner in creating and maintaining a quality service culture within your organization.

Now that we are a part of the Kaplan family, we remain committed to providing our customers with the same superior customer service that we teach in our programs.